We recommend that you first report any complaints to us by completing the form below. You will receive a substantive response from us within 14 days of receiving your complaint. Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague ( From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found via If your complaint is not being processed by us, you are free to submit your complaint via the European Union platform.

Customer service

Please feel free to contact us! Our customer service is open during office hours from 9:00 AM to 5:30 PM.


During working hours

+31(0)85 110 27 00

During office hours we try to answer within one hour.

+31(0)85 110 27 00

During working hours

Company Information

Bamboo Basics is the trade name of HVEG Brands Group B.V. located in Leusden and is part of HVEG Fashion Group. We have demonstrable experience in designing, purchasing and distributing clothing, fashion accessories and sportswear. Do you want to know more? Please contact us without obligation.

Chamber of Commerce number 30147499

VAT number NL806504171B01

Bamboo Basics

Fokkerstraat 16

< p>3833 LD Leusden*

*PLEASE NOTE! This is not our return address

Contact Form

Fill in the details below. We always do our best to respond to your email no later than the next working day!