Frequently Asked Questions

Here you will find answers to the most frequently asked questions. Our goal is to make your experience as smooth and enjoyable as possible. Is your question not listed? Please feel free to contact our customer service. We are happy to help you!


What is the delivery time?

If you order before 11:30 PM Monday to Friday, you will receive your order the next day. If you order on Saturday or Sunday, you will receive your order on Tuesday. If you have any questions about delivery, please contact our customer service.

Email: We always do our best to provide the latest to respond to your email the next working day

Telephone number: +31 (0)85 110 27 00 on working days until 8 p.m.

Whatsapp: +31 (0)85 110 27 00 on working days until 8 p.m.. We try to respond within an hour

Have your order number at hand. Then we can help you quickly.

*PLEASE NOTE:A lot of online orders are placed around Black Friday, Cyber ​​Monday and the holidays, which can put pressure on delivery times. Take into account a possible delay around those days. National holidays are also a reason why your package may arrive a day later than you are used to.

Do I have to pay shipping costs?

For orders over €25, shipping within the Netherlands is free. If your order is under €25, we will ship your package for €3.99.

Belgium & Luxembourg
For orders over €25, shipping will be to Belgium and Luxembourg free of charge. If your order is under €25, we will ship your package for €4.75.

Germany and France
For shipping to Germany and France, different charges apply prices. Unfortunately, free shipping is not possible there. Select the desired country during checkout, the correct shipping costs will then be shown in your order overview.
Germany €9, France €15

Which carrier will deliver my package?

We ship your order with DHL. You will receive a Track & Trace link that also gives you the option to choose your own delivery time. For example, you can choose a delivery time in the evening if you have to work during the day.

Shipping to Belgium is done by PostNL.

Where can I view the status of my package?

As soon as your order has been processed, you will receive an email about this. When your order has been packed, you will receive a new email from the carrier containing a Track & Trace link with which you can track your order. You can also change your delivery time here if you are not at home.

Which countries do you ship to?

We ship within Europe. Select the desired country during checkout, the correct shipping costs will then be shown in your order overview.

Netherlands €3.99 (free for orders over €25)
Belgium & Luxembourg €4.75 (free for orders over €25)
Germany €9
France €15

Order pay

How do I place an order?

Add one or more products, in the desired size and color, to your shopping cart. While shopping online, you can always view your shopping cart and edit it if necessary. Done shopping? You can then complete the order by clicking on checkout. You will then see an overview of your order, here you enter your personal details for payment and receipt. Have you checked all the information carefully? Then choose the desired payment method and click on the green button with 'CHECKOUT'.

You will receive a confirmation of your order at the e-mail address you provided. We will also keep you informed about the shipment of your order, so that you know exactly when you can expect your new Bamboo Basics!

How can I pay for my order?

You can pay for your order in different ways:

iDeal: you pay directly online via your bank.
PayPal: you pay directly online via your PayPal account.
Credit Card: you pay directly online via your Credit Card.
Apple Pay: easy payment for all Apple users.
Gift cards: You can pay up to €50 with the Fashion Check and VVV Gift Card
Klarna: You pay afterwards after receiving your order .
Bancontact: You pay directly online via your bank (Belgium).

In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you 'pay afterwards'. Payment must be made to Klarna.

You can find more information in the Klarna terms of use.

General information about Klarna can be found here:
Your personal data will be processed by Klarna in accordance with the applicable data protection law and as described in Klarna's privacy statement processed.

I have a discount code. Where do I fill this in?

Have you received a discount code from us? Then you can fill this in during checkout. You enter the discount code in the appropriate input field and click on 'apply discount code'. Some discount codes only work under certain conditions and are not valid in combination with other promotions/discount codes.

I forgot my password, what now?

Go to my account at the top right of the menu and click on 'forgot your password'. Enter your email address here and then follow the steps in the email that will be sent to you.

Return & Warranty

Can I also exchange a product?

Yes, exchange is possible. Please contact our customer service for this. Do this via E-mail: or Telephone number: +31 (0)85 110 27 00 (during office hours). Always share your order number with us. Then we can help you quickly.

We will then discuss with you which product/size you want to exchange your original order for. We also discuss the returns process. We will then put the new order in the system for you.

The return costs are for your own account and are €5.25 per package.

I have returned my order. When will I get my money back?

When returning the entire order, we will refund the entire amount, including any shipping costs. The return costs are for your own account. If the order is partially returned, the shipping costs will not be refunded. For the refund we use the same payment method with which you paid for your order. There are no additional costs for you. You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. Therefore, please return the items in their original condition and, if reasonably possible, in the original packaging.

We will pay the entire purchase amount (including any shipping and payment costs) as soon as possible, but returned within 14 days at the latest after receipt of the cancellation notice. However, we may wait with reimbursement until we have received the products, or until you have demonstrated that you have sent them.

I have a complaint. What should I do?

We recommend that you first report any complaints about our service or products to us at You will receive a substantive response from us within 14 days of receiving your complaint.

Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague ( ).

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found via If your complaint is not being processed by us, you are free to submit your complaint via the European Union platform.

Am I entitled to a warranty?

The legal warranty applies to all items you purchase from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. Does the product break quickly or does it contain a production error? Let us know immediately!

How can I return or cancel?

Not satisfied with your Bamboo Basics? Not likely, but it can happen.

Use this link to create your return label:

Follow the steps there. You need your order number and the email address you used to place your order. When we have received your return in our warehouse, the amount paid will be refunded to the account number known to us.

The return costs are for your own account and are €5.25 per package.

Right of withdrawal
You can let us know within 14 days of receipt know that you wish to cancel the purchase. After registration, you then have another 14 days to actually return the products. You can also return the products within 14 days of receipt without prior notice, as long as you include a statement showing your wish to cancel.

You may also use the European model withdrawal form to inform us that you wish to cancel the purchase. renounces. However, use of this form is not mandatory.

Product & Care

Where do our products come from?

All bamboo textile fibers originate from China. We purchase from the source, this enables us to offer a very high-quality bamboo product for an attractive price. Our factory is located in China and is both Oeko-Tex and BSCI certified. All our products are designed, tested and fitted in the Netherlands.

Is organic cotton used?

Our products partly contain cotton to make the fabric stronger. From spring 2020, all our products contain organic cotton and are OCS certified.

Will new products be added to the collection?

We are always looking for new products/colors that we can add to the collection. Do you have a suggestion for us? We'd love to hear it!

What size am I?

You can determine which size you need via our size charts. Our products have a standard fit, so the size you normally wear is correct in most cases.

I have sensitive skin / allergies. Can I wear bamboo underwear?

Yes! Bamboo is anti-allergenic, this is because there are no barbs in the yarn that can irritate the skin. The result: a wonderfully soft fabric!

At what temperature can I wash bamboo clothing?

We recommend washing it at the lowest possible temperature, maximum 40 degrees.

Can my Bamboo Basics be put in the dryer?

Bamboo underwear can be tumble dried, but this is hardly necessary. The fabric dries very quickly. In addition, we do not recommend it, because it can damage the fabric.

Can I iron the bamboo shirts?

Yes, but at a low temperature.

Are you stuck?

Do you have a question about your order or would you like to know more about the use of bamboo in clothing? Please feel free to contact us!

Please contact us Open livechat