Not satisfied with your Bamboo Basics? Not likely, but of course, it can happen.
- You can return your order within 30 days and get a refund.
- You can return your order within 30 days and choose store credit +10%.
- You can opt for an exchange.
We've made it very easy for you. Read here how it works.
You can also use this link directly to create your return label:
https://bamboobasics.returnista.com/
Follow the steps there. You will need your order number and the email address used for your purchase. Always keep your shipping receipt as a precaution in case we do not receive your return shipment. If we have not received any returned products and no shipping receipt can be provided, unfortunately, we cannot issue a refund.
The return costs are at your own expense and amount to €5.25 per package. Only exchanges for a different size are completely free.
You can choose to return your package via DHL or PostNL. Both printing a return label and paperless returns with a barcode are possible.
Right of withdrawal
You can let us know within 14 days of receipt know that you wish to cancel the purchase. After registration, you then have another 14 days to actually return the products. You can also return the products within 14 days of receipt without prior notice, as long as you include a statement showing your wish to cancel.
You may also use the European model withdrawal form to inform us that you wish to cancel the purchase. renounces. However, use of this form is not mandatory.