Privacy policy

Version 1.2 - This page was last modified on January 26, 2023.

Privacy-sensitive data, or personal data, are processed via our online store. HVEG Brands Group B.V. / Bamboo Basics considers careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.

We adhere to the requirements of privacy legislation in our processing. This means, among other things, that we:

  • clearly specify our purposes before we process personal data, via this privacy statement;
  • limit our collection of personal information to only the personal information necessary for legitisize purposes;
  • request explicit consent to process your personal data in cases where your consent is required;
  • take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • respect your right to provide access to, correct or delete your personal data upon your request.

HVEG Brands Group B.V. / Bamboo Basics is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose at the online store We recommend that you read it carefully.

If you have any questions, or would like to know exactly what data we keep about you, please contact HVEG Brands Group B.V. / Bamboo Basics.

Order processing

When you place an order with us, we use your personal data to process it properly. We may then provide your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

We use your email address, telephone number, billing address, name and address details and payment details for this purpose. We need this because of the contract we conclude with you. We store this information until your order has been completed and longer in connection with the legal tax retention obligation.

Providing to third parties

We work with certain companies that may receive your personal data mentioned above from us.

Your account

You must first register for certain parts of our online store. You must then provide information about yourself and we will create an account, which you can log in to with your email address and a password of your choice.

For this we use your payment details, e-mail address, name and address details, billing address and telephone number. We do this on the basis of your permission. We store this information until you cancel the account.

We store this information so that you do not have to enter it again and again and so that we can contact you in the context of the execution of the agreement. You can change information via your account whenever you want.

Contact form and Newsletter

You can ask us questions or make requests using the contact form.

We use your name and address details, telephone number and e-mail address for this. We need this because of the contract we conclude with you. We store this information until we are sure that you are satisfied with our response and offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe.

Statistics and profiling

We keep statistics about the use of our online store. We use these statistics to improve our online store, for example to only show relevant information. We may combine your personal data to learn more about you. Of course we will respect your privacy at all times. If you do not want this, you can always report this to us.


Our online store uses cookies. Cookies are small files in which we can store information so that you do not have to enter this information again and again. But it also allows us to see that you are visiting us again.

When you visit our online store for the first time, we will show a message with an explanation about cookies. We will ask for your agreement to the use of these cookies. You can disable the placing of cookies via your browser, but some parts of our online store will then no longer work properly.

Google Analytics

We use Google Analytics to track how visitors use our online store. We have concluded a processing agreement with Google. This contains strict agreements about what they are allowed to keep. Google is not permitted to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.


Security of personal data is of great importance to us. To protect your privacy, we take the following measures:

  • Access to personal data is protected with a username and password
  • Access to personal data is protected with a username and a login token
  • After receipt, the data is stored in a separate, protected system
  • We take physical measures such as locks and safes to protect access to the systems in which personal data is stored
  • We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data
  • We keep logs of all requests for personal data
  • We are ISO 27001 certified

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. We therefore recommend that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately.

Inspect, change and delete your data

If you have any questions or would like to know what personal data we have about you, you can always contact us. See contact details below.

  • receive an explanation about what personal data we have and what we do with it
  • inspect the precise personal data we have
  • having errors corrected
  • having outdated personal data removed
  • withdrawal of consent
  • object to a particular use

Submit a complaint

If you feel that we have not helped you properly, you have the right to file a complaint with the Dutch Data Protection Authority.

Contact details

HVEG Brands Group B.V. / Bamboo Basics
Fokkerstraat 16
+31 (0)33 – 752 32 32

Klarna: pay afterwards

In order to offer you Klarna's payment methods, we must transfer your personal data to Klarna. This only happens when you choose to pay with Klarna. Klarna uses the data to assess whether you can use the payment methods. The personal data is your name, address, telephone number, payment history and the details of your order, such as the payment method, delivery address, the products ordered and the like.