Winteritems

Shipping & returns

• What is the delivery time?

  If you order before 11:30 PM on Monday to Friday, you will receive your order the next day.
  If you order on Saturday or Sunday, you will receive your order on Tuesday.
  
  *PLEASE NOTE:Due to staff shortages at our logistics carriers, your package may be delivered later than agreed. A lot of online orders are also placed around Black Friday, Cyber ​​Monday and the holidays, which can put pressure on delivery times. Take into account a possible delay around those days. National holidays are also a reason why your package may arrive a day later than you are used to. If you have any questions about delivery, please contact our customer service.
  
  You can email to Email:service@bamboobasics.com
  We always do our best to respond to your email no later than the next working day.
  
  Or call during office hours+31(0)85 110 27 00.
  
  Have your order number at hand. Then we can help you quickly.

• Which countries do you ship to?

  We ship within Europe. Select the desired country at checkout, the correct shipping costs will then be shown in your order overview.
  
  Netherlands €3.99 (free for orders over €25)
  Belgium & Luxembourg €4.75 (free for orders over €25)
  Germany €9
  France €15

• How can I return?

  Not satisfied with your Bamboo Basics? That can of course happen.
  
  Use this link to create your return label:
  https://bamboobasics.montareturns.com/
  
  Follow the steps there. You need your order number and the email address you used to place your order. When we have received your return in our warehouse, the amount paid will be refunded to the account number known to us.
  
  The return costs are for your own account and are €5.25 per package.
  
  Right of withdrawal
  You can let us know within 14 days of receipt that you wish to cancel the purchase. After registration, you then have another 14 days to actually return the products. You can also return the products within 14 days of receipt without prior notice, as long as you include a notice showing your wish to cancel.
  
  You may also use the European model form for withdrawal to inform us that you are canceling the purchase. However, use of this form is not mandatory.
  
  Alternative form that you may also use: Withdrawal form Bamboo Basics (pdf)