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If you order before 11:30 PM Monday to Friday, you will receive your order the next day. If you order on Saturday or Sunday, you will receive your order on Tuesday. If you have any questions about delivery, please contact our customer service.

Email: service@bamboobasics.com We always do our best to provide the latest to respond to your email the next working day

Telephone number: +31 (0)85 110 27 00 on working days until 8 p.m.

Whatsapp: +31 (0)85 110 27 00 on working days until 8 p.m.. We try to respond within an hour

Have your order number at hand. Then we can help you quickly.

We ship within Europe. Select the desired country at checkout, the correct shipping costs will then be shown in your order overview.

Netherlands €3.99 (free for orders over €25)
Belgium & Luxembourg €4.75 (free for orders over €25)
Germany €9
France €15

Not satisfied with your Bamboo Basics? Unlikely, but it can happen.

Use this link to create your return label:
https://bamboobasics.montareturns.com/

Follow the steps there. You need your order number and the email address you used to place your order. When we have received your return in our warehouse, the amount paid will be refunded to the account number known to us.

The return costs are for your own account and are €5.25 per package.

Right of withdrawal
You can let us know within 14 days of receipt that you wish to cancel the purchase. After registration, you then have another 14 days to actually return the products. You can also return the products within 14 days of receipt without prior notice, as long as you include a notice showing your wish to cancel.

You may also use the European model form for withdrawal to inform us that you are canceling the purchase. However, use of this form is not mandatory.

Alternative form that you may also use: Withdrawal form Bamboo Basics (pdf)

Accelerating the transition to a fair and non-polluting fashion industry. That is the vision of Bamboo Basics. We test all choices we make against this. We know that there is still a very long way to go, but we are making persistent and motivated steps in the right direction.

Our bamboo underwear feels silky soft and is wonderful to wear. But there are more reasons to choose bamboo. The fabric is breathable and absorbs up to 7x more moisture than cotton. This prevents unpleasant odors and provides a fresh feeling all day long. So you feel comfortable from early in the morning to late at night!

Under the motto; Together you achieve more, we challenge you to take responsibility and make a difference. Together we reduce the polluting impact on the environment!

By using the raw sizerial bamboo, we strive for a more sustainable world. The use of bamboo textiles saves water, bamboo is sufficient in natural rainfall and ensures less evaporation. Compared to traditional textiles, the production of bamboo textiles is 80% less harmful to the environment. So time for a change!

By offering our bamboo underwear for a fair price, we ensure that sustainability becomes accessible to everyone. We strive to make our products available in as many online and offline places as possible. This way our products are accessible to everyone. Because you have to feel Bamboo Basics!